Online Knowledgebase

Get information and answers from our online knowledgebase.

Mailing list

Blueprint Software Works' PMMail discussion list is now active for those wishing to join.

To suscribe send a message to mdaemon@bmtmicro.com with the first line of the message body being...

SUBSCRIBE pmmail-list@blueprintsoftwareworks.com

After subscribing you will receive a confirmation message and then a welcome message. Feel free to subscribe, ask questions, make suggestions, and report any problems.

Service & Technical Support

If the online help system does not give you a satisfactory answer to your questions, please be sure to look over our Support Section. We've designed the site to look uncluttered but it is actually quite large and there is a tremendous amount of support information available.

We've designed our support section to provide solutions and explanations that most users will need to know in order to get up and running as well as addressing a wealth of "How do I?" questions. We also offer an up-to-date-list of Frequently Asked Questions (FAQ) as well as Support Forums where users are able to recieve assistance from fellow PMMail users.

If you find that your questions are not being answered by using the online help menu or our web site please email the PMMail support desk. To ensure that you get a speedy response from us, make sure you include all pertinent information.

The support Email addresses are:

pmmailwin@blueprintsoftwareworks.com
(for PMMail 2000 - Windows version)

Please note that we do not offer telephone support at this time. It is also our policy to provide support to all users as quickly as possible but we do queue support for licensed users ahead of unlicensed users.

If you encounter a problem in PMMail, please let us know! Please use the following guidelines to report problems and email them to support@blueprintsoftwareworks.com. Following these instructions is essential to getting the problem properly fixed and a reply sent to you promptly.

Instructions for reporting a problem:

1. Please let us know the exact steps in reproducing your problem. Please provide as many details about your problem as possible. Please provide the version of PMMail that you use. Include the Windows version that you use (with service pack), along with any other programs that you frequently run when PMMail is running, as well as your network setup.

2. If you encounter a problem with a specific email message, send us that message as an attachment. Do not forward the message to us. The problem report will be incomplete without this.

The demonstration version of PMMail is fully functional for 45 days.

The demonstration version of PMMail will not prohibit the use of any of the functions. This way, you can be sure that every function works properly before you make your purchase. You will see no nag screens, or any unwarranted text appended to your outgoing messages.

Please be sure to check out the online help for account creation before attempting to create your first account. Many questions about "what information goes where" in this setup process cannot be answered by Blueprint Software Works, rather they must be answered by your Internet Service Provider (ISP).

If you are having trouble setting up your account (such as networking errors), try setting up your account with your ISP on the phone so they can guide you through this process. We require a very minimal amount of information to set up an account, and any ISP should know the information.